Indian banks today find themselves in an intriguing situation where, on one hand, they have an opportunity to work in one of the fastest growing economies, with a large population to cater to and an aggressive drive toward digitalization. On the other hand, there are myriads of challenges with increasing competition from fintech and payments banks, with the changing needs of Indian customers, disruptive technologies and stringent RBI regulations.

New era of digital

The Indian banking space is entering a new era of ‘digital’ with an increasing number of open banking initiatives, changing customer behaviours and expectations as the industry…

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